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Shipping & Returns

Thanks for shopping at the KidzOnEarth.com Store - your Headquarters for Everything Veggie!

Our goal - from the beginning of KidzOnEarth.com has been to offer the complete selection of Veggietales products that Big Idea has created for you and your family to enjoy. We also strive to offer other high quality family products that will have a positive impact on people's lives, providing valuable biblical lessons which promote healthy relationships!

If we can improve your shopping experience, we want to hear about it! Email us your questions, concerns, and comments -  customer.service@kidzonearth.org.

KOE Store Order Hotline: 1-971-533-7670 General Questions:

Shipping Options:

KidzOnEarth.com offers free shipping for order of $30 or more. The free shipping offer uses Parcel Post Shipping via the United States Postal Service or UPS ground service ( whichever is the least expensive).

The Parcel Post Option:

This option can take 8-14 days to arrive once a package has been shipped from our warehouse. We do our best to ship an order within 24 hours of the reciept of the order.

Priority Mail Option:

Priority Mail service usually takes 2-3 days from the time that we ship from our ware house.

Express Mail Service Option;

Express service is an overnight service in most cases. There are some locations where Express will take two days for delivery.

 

Return Policy & Procedures

We are happy to accept your returns and will refund your credit card for the full amount items purchased, but kindly ask that you meet the following criteria:

 

  • Return the following items unopened: CDs, DVDs, PC game software, video and music cassettes. We will also take back books, toys, and apparel if they are returned in their original packaging and condition.
  • Include your packing slip and/or order number if possible. Make sure your Name, Address, Phone Number, and email address is included.
  • Pack items securely. Ship via UPS or Fedex with delivery confirmation, or United States Postal Service with delivery signature verification or certified mail. KidzOnEarth.com is not responsible for returned merchandise that is lost in transit without proof of delivery.
  • Return your items within 14 days of delivery date.
  • Please include your reason for return.

 

Exchange Policy

You may return an item in exchange for a same priced item. Email customer.service@kidzonearth.org to ensure the item you want is in stock. Then follow the same procedures outlined in the Return Policy above. Include the Name, Item Number, and Size of the item you would like sent in exchange. After we receive your items and confirm that the criteria have been met, your new item will be shipped. We will ship exchanges via USPS and charge your credit card with the Basic Rate unless you specify an expedited method.

Ship returns & exchanges (freight prepaid) to:

KidzOnEarth.com Store Returns
2525 NE 42nd Ave
Portland, Oregon 97213

 

Please allow 7-14 business days after receipt of returned merchandise for processing refund or exchange requests.

NOTE: We apologize, but original and return shipping costs cannot be refunded. We also regret that we cannot return items that do not meet the General Returns criteria to you. KidzOnEarth.com cannot accept packages that arrive with unpaid duty and/or customs fees, or packages that come `Postage Due.

 

Damaged or Defective Items

If you have received damaged, defective, or incorrectly shipped merchandise, please notify us via email or phone within 5 business days, and we will work to replace or refund your order as soon as possible.