"Just a quick thanks for the Boz book you sent along with my shipment of stuff! You guys are AWESOME! Im really happy business is going well for you! You can be sure Im sending as many people as I can your way."
Your biggest fan,Beau

"Thank you for the clarification and the poster. Both are greatly appreciated! I must tell you that I develop and manage Customer Relationship Marketing programs for clients to acquire and retain profitable customers. Your email is exactly the kind of attention to detail and customer care that I try to get my clients to implement. I can tell you that you couldn't score higher right now if I received a customer satisfaction survey even though I didn't get exactly what I had requested. Thank you again for taking the time to respond to me. Please pass on my email to the president or CEO of your organization and keep doing what your doing so well!"
Mary - St.Louis