"I just wanted to thank you for finding the Jonah replacements for my son. It was a bonus to get the rest of the gang, little did I know, Larry has come up missing also! Jack was absolutely thrilled to "find" Jonah! We have been looking (and crying) for him every day for the past 2 weeks, so you saved us a lot of heartache and tears! Thank you again! It isn't often that you get this type of customer service, I really appreciate it! We will be back soon!"
Shauna :0) Kansas

"Thank you for the clarification and the poster. Both are greatly appreciated! I must tell you that I develop and manage Customer Relationship Marketing programs for clients to acquire and retain profitable customers. Your email is exactly the kind of attention to detail and customer care that I try to get my clients to implement. I can tell you that you couldn't score higher right now if I received a customer satisfaction survey even though I didn't get exactly what I had requested. Thank you again for taking the time to respond to me. Please pass on my email to the president or CEO of your organization and keep doing what your doing so well!"
Mary - St.Louis